Returns and Exchanges

Refund & Returns Policy

At Ocean Boutique Shop, we want you to love your purchase. If you're not completely satisfied, please review our returns and refund policy below.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your last item, without giving any reason.

The withdrawal period expires 14 days from the day you, or a third party nominated by you, take physical possession of the last item in your order.

If the withdrawal period ends on a weekend or public holiday, it will be extended to the next working day.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision through a clear statement.

You can submit your request using the withdrawal button available on our store or by emailing sales@oceanboutiqueshop.com .

Upon withdrawal, we will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we receive your returned items.

Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.

Customers are responsible for the direct cost of returning goods.

General Returns (All Customers)

Our return policy lasts 14 days from the date your order is confirmed as delivered.

If more than 14 days have passed since delivery, we may be unable to offer a refund or exchange, except where required by applicable consumer protection laws.

Return Eligibility

To qualify for a return under our general returns policy, the following conditions must be met:

  • Items must be unused and in the same condition as received.
  • Items must be returned in their original packaging.
  • Proof of purchase or an order confirmation must be provided.
  • Customers are responsible for return shipping costs, except where required by law.

How to Return an Item

To initiate a return, please contact our customer support team at sales@oceanboutiqueshop.com .

Please include your order number and receipt or proof of purchase. Our team will provide further instructions on how to proceed with your return.

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund, in accordance with your applicable consumer rights.

If approved, your refund will be processed and credited to your original payment method within a few business days.

Please note that the time required for funds to appear in your account may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund, please follow these steps:

  1. Check your bank account to confirm whether the refund has been received.
  2. Contact your credit card company, as refunds may take additional time to appear.
  3. Contact your bank to check for pending transactions.
  4. If you have completed these steps and still have not received your refund, please email sales@oceanboutiqueshop.com .

Shipping Issues & Missing Parcels

We recommend monitoring your tracking information regularly to stay informed about your parcel's delivery status.

Important: If your parcel has not arrived or the tracking information has not updated for 14 days, please contact us as soon as possible so we can assist you before the carrier's claim period expires.

If you contact us more than 30 days after your parcel was shipped and it has still not been received, our ability to recover the parcel or submit a claim with the shipping carrier may be limited.

We strongly recommend contacting us promptly if you notice any unusual delays or delivery issues. Your statutory consumer rights remain unaffected.

Partial Refunds

In certain circumstances, partial refunds may be granted for items that:

  • Are not returned in their original condition.
  • Have been damaged for reasons unrelated to our error.
  • Are missing parts or accessories for reasons not caused by us.

Any deduction will be assessed based on the condition of the returned item and applicable consumer protection laws.

Exchanges

We offer exchanges for items that arrive defective or damaged.

If you need to exchange an item for the same product, please contact us at sales@oceanboutiqueshop.com .

Please include your order number and a description of the issue so our team can assist you.

Gifts

If an item was marked as a gift when purchased and shipped directly to you, you will be eligible for a full refund in accordance with our returns policy.

If the order was shipped to the gift giver, any applicable refund will be issued to the original purchaser.

Contact Us

If you have any questions about returns, refunds, or exchanges, our customer support team is happy to assist you.

Email: sales@oceanboutiqueshop.com

Thank you for shopping with Ocean Boutique Shop. We appreciate your trust and support!