FAQ
Frequently Asked Questions
What currency are prices displayed in?
Our prices are displayed in GBP (£) by default. Depending on your location, you may be able to view prices in your local currency using the currency selector on our website.
Please note that your bank or payment provider may apply its own currency conversion rate or international transaction fees.
When will my order be shipped?
We aim to prepare and dispatch orders as quickly as possible. Please allow 1–2 working days for order processing before dispatch.
Estimated delivery times after dispatch:
- United Kingdom: 1–5 working days
- Europe: 3–9 working days
- USA, Australia & Asia: 3–12 working days
Please note that these are estimated delivery times and are not guaranteed. Delays caused by postal services, customs, public holidays or circumstances outside our control may occasionally occur.
Where tracking is available, your tracking details will be sent once your order has been processed by the carrier. If you have not received tracking information within 7 working days of dispatch, please contact info@oceanboutiqueshop.com with your order number.
Where is my order?
Once your order has been dispatched, you’ll receive a tracking number by email. You can enter your tracking number on our Track Your Order page to follow your delivery.
Please allow some time after dispatch for tracking information to become available. If you have not received your tracking details within 7 working days of dispatch, please contact info@oceanboutiqueshop.com with your order number.
Can I return my order?
Yes. If your jewellery isn’t quite right for you, you may request a return within 14 days of receiving your order.
Items must be returned unworn, unused and in their original condition and packaging. Unless the item is faulty or we have made an error with your order, return postage costs are the customer’s responsibility.
Before sending anything back, please contact info@oceanboutiqueshop.com with your order number so we can provide the appropriate return instructions.
Once your return has been received and inspected, an eligible refund will be issued to your original payment method.
If your order has already been dispatched, we are unable to cancel it in transit. You can request a return once it arrives.
What if my item arrives damaged or there is a problem with my order?
We’re sorry if something isn’t right. Please contact us at info@oceanboutiqueshop.com as soon as possible and include your order number, a description of the issue and clear photos where applicable.
We’ll review the issue and help arrange an appropriate solution.
Can I cancel or change my order?
If your order has not yet been dispatched, contact us as soon as possible at info@oceanboutiqueshop.com.
We’ll do our best to cancel or amend your order before dispatch, but because orders are processed quickly, we cannot guarantee that changes can be made once an order has been placed.
Once an order has been dispatched, it can no longer be cancelled and our standard returns process will apply.
I entered the wrong delivery address. What should I do?
Please contact us as soon as possible with your order number and the correct delivery address.
If your order has not yet been dispatched, we’ll do our best to update the address. Once an order has been shipped, however, we cannot guarantee that the delivery address can be changed.
Customers are responsible for ensuring their delivery details are correct when placing an order. We cannot guarantee refunds or replacements for orders delivered to an incorrectly submitted address.
Are your rings adjustable?
Most of our rings feature an adjustable open-band design, allowing you to gently resize them for a comfortable fit.
Simply adjust the band gradually by gently pulling or squeezing it. To help maintain the ring’s shape, avoid repeatedly or excessively bending the band.
Individual product pages will indicate if a particular ring is adjustable.
How should I care for my jewellery?
A little care will help keep your jewellery looking its best for longer.
We recommend avoiding prolonged contact with water, perfume, lotions, cleaning products and other harsh chemicals. Remove your jewellery before showering, swimming, exercising or sleeping where possible.
After wearing, gently wipe your jewellery with a soft, dry cloth and store it separately in a dry place.
Natural tarnishing or changes to the finish may occur over time depending on wear, skin chemistry, moisture and chemical exposure.
Will my jewellery tarnish?
Sterling silver can naturally tarnish over time when exposed to air, moisture, cosmetics and other substances. This is a normal characteristic of silver and does not necessarily indicate a defect.
Proper storage and regular gentle cleaning can help minimise tarnishing and keep your jewellery looking its best.
Do you ship internationally?
Yes! Ocean Boutique ships worldwide.
Delivery times vary depending on the destination, and international orders may be subject to local customs procedures, duties, taxes or import charges depending on the destination country.
Any applicable import charges are generally the responsibility of the recipient.
I have another question. How can I contact you?
We’re happy to help.
Email us at info@oceanboutiqueshop.com and, if your question relates to an existing purchase, please include your order number and a brief description of the issue. This helps us assist you as quickly as possible.
Ocean Boutique
Designed in London. Made to be worn your way.