Shipping policy

Shipping & Delivery Information

At Ocean Boutique Shop, we aim to provide reliable and affordable shipping worldwide. Please find our delivery options, estimated shipping times, and important shipping information below.

Delivery Options & Rates

Please note: Shipping costs and free shipping thresholds may vary depending on currency exchange rates. All delivery times are estimates and may vary due to external factors.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, and import fees depending on your country's regulations.

These charges are the responsibility of the customer. At Ocean Boutique Shop, we do our best to minimize additional charges, and in most cases, they may not apply. However, we cannot guarantee that customs fees will be avoided.

For more information about potential import charges, we recommend contacting your local customs office before placing an order.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor your parcel and view its estimated delivery date.

Please allow 48–72 hours after dispatch for tracking information to become available or update.

If you have not received a tracking number within 48–72 hours of placing your order, please contact our customer support team.

Once your order has been dispatched, customers are responsible for monitoring their tracking information. Delivery usually takes 3–9 business days, depending on the destination.

If your parcel has not arrived within the expected timeframe, please contact us so we can assist you in locating it.

Occasionally, parcels may be redirected to a local post office or collection point. If this happens, we will help guide you through the collection process.

Important: Please report any missing parcels within 14 days of the shipping date. If we are not contacted within this period, we may be unable to take responsibility for delivery issues.

Delayed or Lost Shipments

We work hard to ensure your order arrives within the estimated delivery timeframe. However, occasional delays may occur due to circumstances beyond our control, including customs processing, weather conditions, or postal service disruptions.

If your order has not arrived by the estimated delivery date, please allow an additional 5 business days before contacting us.

If your parcel appears to be lost in transit, please notify us. We will work with the shipping carrier to investigate and locate your package.

In the rare event that your parcel cannot be located, we will offer either a replacement or a refund.

Incorrect Shipping Information

Please ensure that all shipping details provided during checkout are accurate and complete.

Ocean Boutique Shop is not responsible for orders that cannot be delivered due to incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us immediately. We will do our best to correct the information before your order is processed.

Order Cancellations & Changes

If you wish to cancel or modify your order, please contact us within 24 hours of placing it.

Once your order has entered the processing stage, we may no longer be able to make changes or cancel it.

Shipping Policy for Failed Pickups

If your parcel is delivered to a collection point but is not collected within the required timeframe, we can arrange a replacement order at no additional product cost.

However, the customer will be responsible for covering the shipping costs associated with sending the replacement.

Refunds are not available for orders that remain uncollected, except where required by applicable consumer protection laws.

Contact Us

If you have any questions about shipping, delivery, or your order, our customer support team is happy to help.

Email: sales@oceanboutiqueshop.com

For information about returns and refunds, please visit our Returns & Refunds page.